Privacy Policy

Information We Collect and Use

We may collect contact, appointment, billing, account, and administrative communication information that you provide when requesting or receiving services. We use this information to respond to inquiries, schedule appointments, provide reminders, communicate about billing or practice matters, operate the practice, and meet applicable legal and professional obligations.

How Information Is Shared

Coast to Valley does not sell personal information. Mobile information, including text-message opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared when permitted or required by law or with service providers that support practice operations and are subject to appropriate privacy obligations.

Text Messaging Terms

If you provide a mobile number and consent to receive text messages, Coast to Valley may send one-to-one administrative messages concerning inquiries, scheduling, appointments, billing, or other practice matters. Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to opt out.
• Reply HELP for assistance.
• Consent to SMS is not a condition of receiving psychotherapy services.
• Coast to Valley does not use SMS for mass marketing campaigns.

Electronic Communication

Text messaging and ordinary email are intended primarily for brief administrative communication. Please do not send detailed clinical or highly sensitive information through these methods unless you are specifically instructed to use a secure method. No electronic communication method can be guaranteed to be completely secure.

Emergencies

Text messages, email, and voicemail are not continuously monitored and must not be used for emergencies or urgent clinical needs. If you are experiencing an emergency or believe someone may be in immediate danger, call 911 or go to the nearest emergency department. You may also call or text 988 for the Suicide & Crisis Lifeline.

Your Choices and Privacy Questions

You may change your communication preferences, withdraw SMS consent, or request access to, correction of, or deletion of your personal information where applicable by contacting Dr. Nina Ashrafzadeh, Psy.D., LMFT at drnina@coasttovalleymft.com or 559-599-3931.